Beijing Zhiyuan Huihuang Technology Co., Ltd.
1. Our Commitment
At Beijing Zhiyuan Huihuang Technology Co., Ltd. we understand that timely and reliable delivery is critical for your operations. This policy outlines our shipping procedures, delivery commitments, and return guidelines to ensure a transparent and dependable service experience.
Contact for Shipping Inquiries: vankle201711@gmail.com
2. Order Processing & Shipping
We strive to prepare your orders promptly to minimize lead times.
| Step | Process & Timeline | Key Details |
|---|---|---|
| 1. Order Confirmation | Within 1 business day of order placement. | An email confirmation is sent to vankle201711@gmail.com (or your provided email). Please verify all details. |
| 2. Processing Time | 1-3 business days for in-stock items. | Time to pick, pack, and prepare your shipment. Processing begins after order verification and payment clearance. |
| 3. Shipping & Carrier | Shipped via reputable carriers (e.g., DHL, FedEx, SF Express). | The specific carrier and service level (Standard/Express) are selected based on destination, weight, and your chosen option at checkout. |
| 4. Tracking | Provided via email once your order ships. | Use the tracking number to monitor your shipment's real-time status on the carrier's official website. |
Please note: Processing times may be longer during public holidays, promotional periods, or for items requiring special handling or pre-order. Any significant delays will be communicated to you promptly.
3. Delivery Timeline & Areas
Delivery times are estimates and commence from the date your order ships, not from the order date.
Mainland China (中国大陆): 3-7 business days for most regions.
Asia-Pacific (亚太地区): 5-10 business days.
Europe & North America (欧洲 & 北美): 7-15 business days.
Other Global Destinations (其他地区): 10-20 business days.
Important: Delays may occur due to customs clearance, weather, carrier schedules, or local logistical issues beyond our control. We appreciate your patience and understanding in such circumstances.
4. Shipping Costs & Duties
Shipping Fees: Calculated at checkout based on destination, package weight/dimensions, and selected service speed. You will see the total cost before payment.
Taxes & Import Duties: For international orders, any applicable customs duties, import taxes, or brokerage fees are the responsibility of the recipient. These charges are not included in our product or shipping prices and are determined by your local customs authorities.
5. Order Tracking & Issues
Tracking Your Order: You will receive a shipping confirmation email containing your tracking number and a link. Please allow 24 hours for the tracking information to activate on the carrier's system.
Delivery Issues: If your tracking shows "Delivered" but you have not received the package, first check with your neighbors, building reception, or designated safe drop-off locations. If the parcel is still missing, contact the carrier directly using your tracking number, then inform us at
vankle201711@gmail.comfor assistance.
6. Returns & Refunds
We aim for your complete satisfaction. Please review our return conditions carefully.
| Aspect | Policy |
|---|---|
| Eligibility Window | 14 calendar days from the date of delivery. |
| Condition Requirement | Items must be unused, in original packaging, with all manuals, accessories, and tags intact. |
| Initiation Process | 1. Email vankle201711@gmail.com with your order number and reason for return.2. Await our Return Merchandise Authorization (RMA) number and instructions. Do not ship without an RMA. |
| Return Shipping Cost | The customer is responsible for the cost of return shipping, unless the return is due to our error or a defective product. |
| Refund Processing | Upon receipt and inspection of the returned item, refunds will be issued to the original payment method within 7-10 business days. |
Non-Returnable Items: For safety and hygiene reasons, certain items cannot be returned unless defective (e.g., software with opened license, customized or specially ordered products, used seals/o-rings).
7. Warranty & Defective Products
All our automation components (e.g., SMC, FESTO, KEYENCE products) are covered by the original manufacturer's warranty. If you suspect a product is defective upon arrival:
Do not install or use it.
Contact us immediately at
vankle201711@gmail.comwith your order number, product details, and a description/photos of the issue.We will guide you through the manufacturer's warranty claim or replacement process, which may involve direct technical support or a return for inspection.
8. Contact Information
For any questions regarding shipping, delivery, or returns, please contact:
Beijing Zhiyuan Huihuang Technology Co., Ltd.
Customer Service: vankle201711@gmail.com
We reserve the right to amend this policy to reflect changes in our services or legal requirements. The latest version will always be posted on this page.