Beijing Zhiyuan Huihuang Technology Co., Ltd.
1. Policy Overview
At Beijing Zhiyuan Huihuang Technology Co., Ltd. (operating as Zhiyuan Brilliant Tech), we stand behind the quality of our automation components and solutions. This Returns Policy outlines the terms and processes for returning products, ensuring clarity and fairness for our customers. If you have any questions, please contact us at vankle201711@gmail.com.
Key Updates:
Return Window: 14 calendar days from delivery date.
Condition: Unused, original packaging, and complete accessories.
Contact: Initiate all returns via email to vankle201711@gmail.com to receive an RMA number.
2. Eligibility & Requirements
To qualify for a return, the product must meet the following criteria:
| Requirement | Details |
|---|---|
| Timeframe | Return request must be submitted within 14 calendar days of delivery. |
| Product Condition | Unused, undamaged, in original packaging with all labels, manuals, and accessories. |
| Proof of Purchase | Valid order number or invoice from Beijing Zhiyuan Huihuang Technology Co., Ltd. |
| Non-Returnable Items | Customized products, software with opened licenses, and used consumables (e.g., seals, filters). |
| Return Authorization | An RMA (Return Merchandise Authorization) number is mandatory. |
3. Step-by-Step Return Process
Follow these steps to ensure a smooth return:
Contact Us:
Email vankle201711@gmail.com with your order number, product details, and reason for return.
Our team will review your request within 1–2 business days.
Receive Instructions:
If approved, we will issue an RMA number and provide return instructions (e.g., shipping address, packaging guidelines).
Important: Do not ship items without an RMA number. Unauthorized returns will be refused.
Ship the Product:
Securely pack the product in its original packaging. Include all accessories and a copy of the RMA authorization.
Use a traceable shipping method (e.g., DHL, FedEx) and insure the package. Return shipping costs are the customer’s responsibility unless the return is due to our error.
Inspection & Resolution:
We will inspect the returned item within 3–5 business days of receipt.
Upon approval, refunds or replacements will be processed as outlined below.
4. Refunds, Replacements & Exchanges
| Resolution Type | Timeline | Conditions |
|---|---|---|
| Refund | Processed within 7–10 business days after approval. | Refunded to the original payment method. Shipping fees are non-refundable unless due to our error. |
| Replacement | Shipped within 5–7 business days after approval. | For defective or incorrect items. We cover replacement shipping costs. |
| Exchange | Subject to product availability. | Contact us to confirm stock. Price differences may apply. |
5. Warranty Claims & Defective Products
All automation components (e.g., SMC, FESTO, KEYENCE products) are covered by the manufacturer’s warranty. If you receive a defective item:
Stop use immediately and contact us at vankle201711@gmail.com.
Provide the order number, product details, and photos/videos of the defect.
We will facilitate the warranty process, which may involve direct technical support or a return for inspection.
6. Exceptions & Special Cases
Custom Orders: Products built to specification (e.g., modified fittings, custom-configured sensors) cannot be returned unless defective.
Software & Licenses: Opened software or activated digital licenses are non-returnable.
International Returns: Customers are responsible for return shipping, customs duties, and any associated fees.
Damaged in Transit: If a product arrives damaged, notify us within 48 hours with photo evidence. We will arrange a replacement at no cost.
7. FAQs (Frequently Asked Questions)
Q1: Can I return a product after 14 days?
A1: Returns after 14 days are not accepted under standard policy. However, warranty claims for defective items may still apply. Contact us with details.
Q2: Who pays for return shipping?
A2: The customer covers return shipping costs unless the return is due to our error (e.g., wrong item shipped, defective product).
Q3: How long does a refund take?
A3: Refunds are processed within 7–10 business days after we receive and inspect the return. The time for the funds to appear in your account depends on your bank/payment provider.
Q4: What if I receive the wrong item?
A4: Contact us immediately. We will arrange a prepaid return label and expedite the correct item to you.
8. Contact Information
For return requests, warranty claims, or policy questions:
Email: vankle201711@gmail.com
Policy Updates: This policy may be revised periodically. Please refer to this page for the latest version.
Last Updated: October 26, 2023